1. What is the best way to contact Ehlers Estate about my Wine Club?
Members have three ways of contacting the Ehlers Estate Wine Club administration. Call (707) 963-5972 Monday thru Friday during regular business hours, send an email to: firstname.lastname@example.org, or fax (707) 963-7512.
2. Can I place additional orders?
Yes! For a limited period after shipment, we give wine club members discount on reorders of any wine in that club shipment. We encourage you to try your new club shipment wines as soon as possible so you can reorder your favorites at significant savings. Many of the club wines are limited in production or not yet released to the public, so don't wait to re-order!
3. How do I update my information?
Your member information is conveniently accessible on our website’s member page with your username and password, if you have forgotten either please contact our Wine Club Manager using the above contact information. Please notify us promptly of any address or credit card changes so that you can receive your wines with minimum inconvenience.
4. What if I'm going to be gone at the time the shipment is due to be sent?
If you anticipate not being able to sign for the shipment please give us a call well in advance of the release date. We can make arrangements to delay your shipment for a little while or deliver to an alternate address.
5. What if I'm not home when they try to deliver my shipment?
The delivery agent will either make two more attempts or will leave notice that a delivery was attempted and ask you to make re-delivery arrangements. We strongly recommend using a business address for your shipments since wine shipments require the signature of a person over 21. If this is an issue for you, please contact us to discuss alternatives. Redirect or return fees will be applied to incorrect addresses.
6. Can I avoid shipping fees by picking up my wine?
Absolutely! If your wines are scheduled to ship, simply call the Wine Club Manager and have them held at will-call. We will inform you when the shipment is ready by email, provided we have a current email address on file. Your wines will be held for approximately 40 days from the release date. If you don't get a chance to pick-up wines within that 40 day period, they will be shipped to the address on file for a nominal shipping fee.
7. How do I cancel or suspend my Wine Club?
Contact Ehlers Estate Wine Club Manager by e-mailing email@example.com to cancel, suspend or reinstate your membership. If you plan to be away for an extended period, we can arrange to hold your wine, ship your wine to an alternate address or storage facility, or suspend your membership during your absence.
All cancellations are required in writing at least 2 weeks prior to shipment date and after receipt of at least 2 shipments.
You may cancel at any time after the March automatic shipment is received. Members are responsible for notifying a Wine Club representative of their intent to cancel at least 14 days prior to shipment. We confirm all cancellations in writing ensure that your membership is closed. Upon canceling, there will be no further obligation except for wine shipped prior to receipt of the member's request to cancel.