Federal and California state law requires us to request identification from each consumer to prove that you are of age to legally purchase alcohol. To process an order, we need your name, home or other physical address, including street name and name of city or town, email address, telephone number, date of birth and credit card number. We understand the sensitivity of this information and maintain our files on a secured server to protect against unauthorized access.
Changes to your Personal Data:
In the event you wish to change any of your personal information, please contact us by written notification to our email address at email@example.com or call us directly at 707-963-5972.
Online Store Policies
Shipments of Wine:
All wine orders must be placed by a person 21 years of age or older. Verification of age is required at the time of delivery. We recommend use of a business address to facilitate delivery of your purchase. Wine will not be delivered to a visibly intoxicated person. Failure to produce age verification forfeits the right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot of the shipping company until appropriate identification is produced, or it may be shipped back to the winery. All associated costs will be the responsibility of and be charged to the customer.
Orders are processed the following business day after being received. Shipments across country are made on Monday and Tuesday only to prevent your wine from sitting in a storage area over the weekend. Local shipments may be shipped on Wednesdays or Thursdays. All shipments are shipped via ground or 3-day air service. You may request next day or two day delivery. Otherwise, please allow 5-7 business days for normal delivery.
At this time we do not ship online store products outside the United States.
Returning or Exchanging an Item:
If for any reason you are not entirely satisfied with your purchase, you may return it. To return or exchange an item, please complete the following steps:
1. Please contact the Tasting Room as soon as possible either by phone or email.
2. Clearly explain your dissatisfaction with the product.
3. If the complaint has to do with freight damage, we will work on your behalf to gain reimbursement from the appropriate freight company.
4. If the complaint is regarding an incorrect size or color for logo apparel, we will gladly exchange the merchandise.
Note: The credit card used for the original purchase will be credited in the amount of the product sale. Please allow 1-2 billing cycles for the credit to appear on your bill. Shipping and handling costs are not refundable unless we have sent the wrong item.
If you need to inquire about your order, please e-mail firstname.lastname@example.org.